IE Networks

Managed Services

Reactive Support

Incident Escalation Matrix Management

  • Level 0 Support
  • Level 1 Support
  • Level 2 Support
  • Level 3 Support

Postmortem report
Help Desk

Reactive Support Methodology

  • Remote Support
  • Onsite Support
  • Vendor Support and Warranty

Proactive Support

Approach

  • Conduct Site Survey
  • Prepare an Audit report
  • Generate client Tailored Support Proposal

Methodology

  • Generate Specific support based Checklist
  • Conduct Proactive support in quarterly basis
  • Generate health report
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